Question 1

What areas do you serve?

Accepted Answer

We provide cleaning services across Prince Edward Island, including homes, offices, vacation rentals, and construction sites.

Question 2

Are your cleaners insured and bonded?

Accepted Answer

Yes. Our cleaners are insured and bonded under our company policy for your protection and peace of mind.

Question 3

Do you supply the cleaning products and equipment?

Accepted Answer

Yes. Standard cleaning supplies and equipment are included in the hourly rate. If you require specialized products or equipment, an additional charge may apply.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

Our preference is that the property be vacant while our cleaners are working, as it allows them to move freely and complete the job more efficiently. However, if you prefer to remain onsite, that’s absolutely fine. We ask you make arrangements with us prior to the cleaning to gain access to the property.

Question 5

Do you work around pets?

Accepted Answer

Yes. We just ask to be notified of pets ahead of time. Please note that we do not remove pet feces outdoors unless specifically requested, and all outdoor cleaning tasks must be approved in advance.

Question 6

Do you handle outdoor work?

Accepted Answer

We do not provide landscaping or gardening. However, we can perform basic yard tidy-up such as picking up small debris.

Question 7

Tips & gratuity

Accepted Answer

Tips are never expected but always appreciated. 100% of gratuities go directly to the cleaner.